NEW TRENDS FOR SERVICE ECO-SYSTEMS ANALYSIS, A 'SUSTAINABLE' APPROACH. IMPLICATIONS FOR DESTINATION MANAGEMENT

This paper aims at combining literature on service ecosystems and sustainability in order to deal with the emerging conceptualization of sustainable service ecosystems. To reach this goal, a literature review on both sustainability and service ecosystem, and the analysis of these two topics in tourism-based and destination management literature has been conducted. Following the results of literature review, a theoretical multi-level model of a tourism-based sustainable service eco-system has been provided. The model consists of meta-, macro-, meso-, and micro-level in order to highlight the way each of the actors shaping these levels can affect the sustainability of a service ecosystem. The result of our research paves the way for further investigation, both on the theoretical and on the empirical side.