Assessing the usability, accessibility, and mobile readiness of e-government websites: a case study in india

被引：10
|
作者：
Agrawal, Gaurav [1 ]
Kumar, Devendra [2 ]
Singh, Mayank [3 ]
机构：
[1] Uttarakhand Tech Univ, Dehra Dun, Uttarakhand, India
[2] Coll Engn Roorkee, Roorkee, Uttarakhand, India
[3] Univ KwaZulu Natal, Durban, South Africa
来源：
UNIVERSAL ACCESS IN THE INFORMATION SOCIETY | 2022年 / 21卷 / 03期
关键词：
E-government websites; Disability; Usability; Accessibility; Mobile readiness; WCAG; 2; 0; India;
D O I：
10.1007/s10209-021-00800-8
中图分类号：
TP3 [计算技术、计算机技术];
学科分类号：
0812 ;
摘要：
Government websites are intended to provide government services to every citizen of the country; therefore, these websites should be easily usable, readable, and equally accessible on desktop and mobile devices to all. The primary purpose of this paper is to investigate the usability, accessibility, and mobile readiness of Indian government websites. The analysis covered 164 government websites listed by government ministries for the delivery of e-services. Usability evaluation of websites was done on various quality parameters using automatic online tools. Compliance with the Web Content Accessibility Guidelines Version 2.0 was evaluated using the online tool TAW. Further, the mobile readiness of the websites was investigated using the MobileOK online tool. The results indicate that many government service websites had low usability, the majority of the website does not follow WCAG 2.0 accessibility guidelines, while none was usable and fully accessible on mobile devices.
引用
收藏
页码：737 / 748
页数：12
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