How do people react to negative procedures? On the moderating role of authority's biased attitudes

The authors focus on the effects an authority's apparent inconsistency between persons on judgments of relational treatment and procedural justice following negative procedures (i.e., procedures that people commonly regard as unfair). In Experiment 1, participants responded most negatively following a procedure that denied them, but granted another participant, an opportunity to voice an opinion when the intergroup context raised suspicions of bias (i.e., when both the experimenter and another participant were outgroup members). In Experiment 2, participants responded most negatively when the experimenter had expressed biased attitudes in favor of another participant, but this effect occurred only following procedures that denied participants a voice opportunity. We conclude that authority's biased attitudes help people to make sense of negative procedure information. (c) 2005 Elsevier Inc. All rights reserved.