Case study: Implementing a content management system

This paper presents a case study of implementing a content management system in a federal government setting. This case study may aid technical communicators who are interested in leveraging content management technology and who work for complex organizations or organizations with intricate communications requirements. Included in this paper is a detailed description of the background, approach, and early lessons learned for this implementation. The implementation was still in process at the due date of this paper. Additional lessons learned will be in the presentation's slide set and available from the Society for Technical Communication (STC) website at www.stc.org.