The Benefits of Enterprise Resource Planning (ERP) System Implementation in Dry Food Packaging Industry

The corporate competitive environment is being liberalized and globalized, therefore the organizations, especially dry food packaging industry, need greater interaction between their stakeholders. One of the problems organizations face to is the segregation of the business functions in an organization. Thus, the business experienced to implement ERP systems for solving this problem. In contrast, the ERP projects have not been effective enough and hence have been unable to achieve all the results envisaged. Therefore, an in depth understanding about the benefits of ERP implementation is needed to ensure the successful system implementation. This study seeks to determine and classify the benefits of ERP system implementation in dry food packaging industry. The methodology of this research comprised of three phases: define the benefits of ERP system implementation from the current literatures, categorize them into strategic, tactical and operational benefits in each business functions in an organization. These ERP benefits are summarized in this paper as a research finding to assist the managers in implementing ERP system successfully. (C) 2013 The Authors. Published by Elsevier Ltd. Selection and peer-review under responsibility of the Faculty of Information Science & Technology, Universiti Kebangsaan Malaysia.