Collaborative Cross-organizational BPM - Case Study Hutchison 3G

For a smooth implementation of new business processes based on ERP software, it is crucial to ensure that the knowledge and the experience of all participants are utilized. Therefore, collaborative work should be supported throughout the whole project, from the specification of requirements to the Go-Live of the new business software. Due to the complexity of such systems, model-driven approaches for definition, implementation and operation are essential. To achieve this collaboration a business process management (BPM) environment should be integrated or enhanced with Web 2.0 functions. In case of the projects introduced in this case study, a BPM-oriented implementation of a configurable business software was implemented with the aid of social media. In the course of doing so, the business process models were drawn up and used through a BPM-tool with a wiki-integration. The particular challenge in the Hutchison 3G (H3G) project is the business processes' adjustment for subsidiaries based in different countries throughout Europe, while implementing the required processes on one single global ERP instance. This case study describes the used approach within these H3G projects and the acquired experiences.