Study on Service Quality Evaluation of Express Companies Based on Customer Satisfaction

被引：0
|
作者：
Chen, Hongqi [1 ]
Chen, Ying [2 ]
Li, Xiaoxia [3 ]
机构：
[1] Jiangxi Sci & Technol Normal Univ, Nanchang, Jiangxi, Peoples R China
[2] Polytechn Inst Jiangxi Sci Technol Normal Univ, Nanchang, Jiangxi, Peoples R China
[3] Nanchang Univ, Nanchang, Jiangxi, Peoples R China
来源：
2014 INTERNATIONAL CONFERENCE ON ECONOMICS AND MANAGEMENT | 2014年
关键词：
Customer Satisfaction; Service Quality of Express; Evaluation; research;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
In order to survive and develop in the fierce market competition, modern service companies should improve their service quality constantly to satisfy customers. This study builded the service quality evaluation index system of the express companies based on customer satisfaction by questionnaire survey and analysis. Raised targeted measures to improve the service quality; the research has certain reference to the improvement of the service quality of express enterprises.
引用
收藏
页码：478 / 484
页数：7
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