Monitoring and Evaluation: Key Steps for Long-Term Services and Supports Organizations

Recent changes in healthcare and long-term services and supports systems have created opportunities for community-based organizations (CBO) to partner with healthcare entities to serve older adults. With such opportunities comes the need for CBOs to conduct monitoring and evaluation (M&E) to demonstrate community reach and positive patient and system outcomes. Developing an M&E plan, executing agreements, developing data collection tools, collecting data, analyzing and interpreting it, and communicating and using findings are key M&E steps that can improve programming and communicate value and lessons learned to all stakeholders.