Integrating process support and knowledge management for virtual software development teams

In this paper we describe how knowledge management and software process support can be integrated to improve the efficiency of virtual software teams. The approach presented here integrates a process enactment environment with an on-demand knowledge delivery strategy that is based on parameterized information needs models. The parameters in the information needs models are bound at project execution time to values extracted from the process enactment engine. Thus, the approach supports virtual teams by establishing a platform for systematic and task-specific knowledge exchange. The proposed approach is prototypically implemented in the MILOS system, an open source project of the University of Calgary (Canada) and the University of Kaiserslautern (Germany).