A comparative analysis of quality management in US and international universities

被引：20
|
作者：
Grant, D [1 ]
Mergen, E
Widrick, S
机构：
[1] Depaul Univ, Sch Accountancy & MIS, Chicago, IL 60611 USA
[2] Rochester Inst Technol, Rochester, NY 14623 USA
来源：
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE | 2004年 / 15卷 / 04期
关键词：
TQM in higher education; dimensions of quality; quality of design; quality of conformance; quality of performance;
D O I：
10.1080/1478336042000183613
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
The paper compares the implementation of quality management programmes of higher education in US and international academic institutions. The comparison is based on the use of formal quality models such as ISO 9000 and Malcolm Baldrige Criteria, Quality-of-Design, Quality-of-Conformance, and Quality-of-Performance. An interesting outcome was the absence of Quality-of-Performance among US universities.
引用
收藏
页码：423 / 438
页数：16
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