Conceptual Architecture of Knowledge Base for Administrative Procedure Execution

The majority of public services require public offices to perform some formal administrative procedures. An increasing number of offices develop models of these procedures. The more detailed model the better because the quality of public office work depends less on the knowledge and competences of a specific employee. However, such detailed models would overwhelm an employee's list of to-do tasks with a great number of minor, routine activities. The remedy to this problem is automation of those tasks in an IT system. However, to make this happen, the system must be provided with the knowledge of all relevant circumstances affecting the courses of administrative procedures and manners of performing tasks included in these procedures. In this paper, a conceptual architecture of Administrative Knowledge Base for administrative procedure execution is proposed. The knowledge base assumes collecting three types of knowledge: common legal knowledge, public office knowledge, and administrative procedure knowledge, which are necessary for the automated execution of routine tasks.