Automated Tools for Usability Evaluation: A Systematic Mapping Study

Usability is one of the most critical indicators in determining the quality of a software product. It corresponds to how users can use a software system to achieve specific objectives with effectiveness, efficiency, and satisfaction. A usability evaluation is necessary to ensure that the software system is usable, but this has certain disadvantages (e.g., a high cost of time and budget for the evaluation to be implemented). While these disadvantages can be a bit daunting despite the benefits they provide, some tools can automatically generate and support usability testing. We conducted a systematic mapping study to identify the tools that support automatic usability evaluation. We identified a total of 15 primary studies. In addition, we classify the tools into four categories: measure usability, support usability evaluation, detect usability problems, and correct usability problems. We identified that the automatic evaluation of the usability of web platforms and mobile devices is the most interesting.