Defining Quality Management in Auto Sector: A Six-Sigma Perception

In present age of competition and economic turbulence, achieving manufacturing excellence through better quality and productivity is the new paradigm of the industries. All types of organizations are striving hard to control costs, maintain high levels of productivity, meet changing expectations of the customers and attain quality bench marks to sustain in the market. In this context, Six-Sigma can be a powerful world class quality improvement business strategy that enables companies to use simple but powerful statistical methods to define, measure, analyze, improve and control (DMAIC) processes for achieving operational excellence. On seeing the tremendous financial gains reaped through SixSigma programs in large manufacturing sector, it is urgently required to replicate this strategy in small scale automobile sector too. The contribution of small scale industries to the Indian economy cannot be ignored as this sector is strategically placed in the industrial population of the country and in the global economy as a whole. (C) 2014 Elsevier Ltd.