THE REPAIR OF TRUST: A DYNAMIC BILATERAL PERSPECTIVE AND MULTILEVEL CONCEPTUALIZATION

被引：217

作者：

Kim, Peter H. ^{[1
]}

Dirks, Kurt T. ^{[2
]}

Cooper, Cecily D. ^{[3
]}

机构：

[1] Univ So Calif, Marshall Sch Business, Los Angeles, CA 90089 USA

[2] Washington Univ, John M Olin Sch Business, St Louis, MO 63130 USA

[3] Univ Miami, Sch Business, Coral Gables, FL 33124 USA

来源：

ACADEMY OF MANAGEMENT REVIEW | 2009年 / 34卷 / 03期

关键词：

MOCK JUROR VERDICTS; PSYCHOLOGICAL CONTRACT; IDENTITY NEGOTIATION; LEARNED HELPLESSNESS; INTERPERSONAL-TRUST; CAUSAL ATTRIBUTION; SOCIAL-INTERACTION; POWER; FEEDBACK; BEHAVIOR;

D O I：

10.5465/AMR.2009.40631887

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

We investigate the repair of trust by examining the cognitive and interpersonal processes through which people resolve differences in their interpersonal beliefs. We begin by discussing the phenomenon of trust, the ease with which trust can be violated, and the challenge of trust repair. We then draw from an array of literature to develop a multilevel conceptualization of how trust repair may be pursued. Finally, we integrate these insights to identify three overarching implications for research.

引用

页码：401 / 422

页数：22

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