Basis for developing a model to optimize ontological service levels of the information technology service based on the best ITIL practices. A case study

被引:0
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作者
Cumare S, Maria A. [1 ]
Gil Herrera, Richard [1 ]
机构
[1] Univ Jose Antonio Paez Valencia, Direcc Gen Postgrad, Edo Carabobo, Venezuela
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TP18 [人工智能理论];
学科分类号
081104 ; 0812 ; 0835 ; 1405 ;
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页码:211 / 216
页数:6
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