Service Reconfiguration in Healthcare Systems: The Case of a New Focused Hospital Unit

In the last years, hospitals have been pushed to change their services in the final attempt to maximize both care effectiveness and efficiency. In particular, emergent trends are prompting hospitals to reorganize current activities around patients and their diagnoses rather than in discipline focused departments. This research aims to support service reconfiguration by proposing a methodology exploiting the benefits of process mining techniques in the healthcare systems. In order to support decision makers during this process, the method mainly identifies/ analyzes the patient flow and estimates the resources necessary for specific classes of patients. A case study also shows evidence deriving from its application to a new Patient-Focused Care Unit.