Value of a hotel stay: a case study in Hong Kong

被引：3
|
作者：
Wong, Antony [1 ]
Guillet, Basak Denizci [1 ]
机构：
[1] Hong Kong Polytech Univ, Sch Hotel & Tourism Management, 17 Sci Museum Rd, Kowloon, Hong Kong, Peoples R China
来源：
ASIA PACIFIC JOURNAL OF TOURISM RESEARCH | 2018年 / 23卷 / 08期
关键词：
Customer-perceived value; hotel industry; hotel service professional; hotel customer; GAINING COMPETITIVE ADVANTAGE; CUSTOMER-PERCEIVED VALUE; VALUE CO-CREATION; CONSUMPTION EXPERIENCE; VALUE DIMENSIONS; SERVICE QUALITY; LOYALTY; SATISFACTION; PERCEPTIONS; BUSINESS;
D O I：
10.1080/10941665.2018.1492941
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study examines the value of a hotel stay from the perspective of hotel customers and hotel service professionals. Respondents, including hotel customers and hotel service professionals, were asked the extent of their agreement or disagreement with statements related to four different value dimensions: functional value, emotional value, social value, and customer-perceived sacrifices. Results showed that there are significant differences between the hotel service professionals' perceived value of the hotel stay and customers' perceived value of the hotel stay. The differences are found in social value and customer-perceived sacrifices.
引用
收藏
页码：780 / 791
页数：12
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