Information Technology Service Management: An Emerging Area for Academic Research and Pedagogical Development

被引：0
|
作者：
Galup, Stuart [1 ]
Dattero, Ronald [1 ]
Quan, Jim J. [1 ]
Conger, Sue [1 ]
机构：
[1] Florida Atlantic Univ, Dept Informat Technol & Operat Management, Boca Raton, FL 33431 USA
来源：
SIGMIS CPR 2007: PROCEEDINGS OF THE 2007 ACM SIGMIS CPR CONFERENCE GLOBAL INFORMATION TECHNOLOGY WORKFORCE | 2007年
关键词：
IT Service Management; ITIL; ISO/IEC20000; Service Science; Process Theory;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The economic landscape has changed for the industrialized nations of the world. The most mature nations on the planet have transitioned from agriculture and manufacturing economies to service-based economies. Services constitute more than 75% of industrialized nations' economies. These services are dependent on Information & Communication Technology that is supported by local and global information technology functions or the combination of both. In this paper, we review the modem methods and standards of information technology service management, such as ISO/IEC 20000; emerging pedagogical developments; and alternative approaches to ITSM research.
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收藏
页码：46 / +
页数：3
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