APPLYING THE SIX SIGMA METHOD TO IMPROVE THE QUALITY OF PRODUCTION

Six Sigma methodology and methods used in the different stages of the DMAIC improvement model are excellent tools for reducing undesirable variability in business processes that result in disagreement, rise of unproductive costs, losses and customer dissatisfaction. The aim of the article is to point out the possibilities of quality improvement using DMAIC methodology and its various methods such as COPQ, Ishikawa diagram, SPC, capability index, Pareto chart, histogram, DPMO and other. (C) 2017 The Authors. Peer-review under responsibility of the Organizing Committee of GSCMEM 2017.