Transitioning services to result-oriented Product-Service Systems: a mechatronic-based approach

The implementation of Product-Service Systems gained importance over the last years with rising competition and the need of a better fulfilment of the customers' demands. However, whilst there are dozens of examples of products, which were transitioned to a Product-Service System, the transition from services is currently uncommon. This paper shows how an established service can be transitioned to a Product-Service System. Through the analysis of different possible solutions, the paper demonstrates how an effective conceptual design can be conducted and shows a possible way for the implementation with an existing service. The functional validation of the results shows that the approach can unleash new potentials for service providers under the right circumstances.