EDUCATIONAL TRAINING IN THE PREVENTION OF PEDAGOGICAL CONFLICTS AT HIGHER SCHOOL

Actual ideas about the problem of preventing pedagogical conflicts in higher education have been analyzed. The essence, specifics, principles and dynamics of prevention of pedagogical conflicts between students and teachers have been researched and characterized. Particular emphasis has been put on modem teaching and learning technologies in higher educational institutions. Special attention has been paid to educational training on the discipline "Pedagogical Conflictology". The content, historical aspect, rules, stages, techniques of educational training, which is used for the prevention of pedagogical conflicts in the higher school, has been considered in detail. In the result of the research there have been made conclusions about the necessity of preventing higher school teacher's emotional burnout" which is a dominant reason of conflicts (27%) in the disputes between students and educators. In order to avoid it and provide a high level of efficiency for the teacher, it is advisable to use a comprehensive approach, which is based on theoretical researches of modem scientists and empirical experience of the authors of the article (the total sample consisted of 37 teachers and 214 students of the Faculty of Cybernetics, Psychology, Geology, Physics, Radiophysics, the Institute of Philology at Taras Shevchenko National University of Kyiv). Sumimng up all the above mentioned, it can be stated that personal (76%) and objective (24%), organizational factors I influence on the appearing of the "burnout" syndrome of the teacher. These factors mutually reinforce each other, depending on the mental processes, qualities, properties of the personality of the teachers and experience, conditions of their educational activity. The comprehensive approach includes taking into account and balanced combination of the fundamental factors of the qualitative harmonic style of life of the personality, in general, and the constructive successful professional work of the teacher of the higher school, namely the physical, mental, spiritual health of the teacher and stimulation by educational training. As a result of the study, it has been concluded that low level of emotional intelligence of the personality is a reason of conflicts (21%) in the higher education and it is necessary to develop EQ through an educational training that becomes a significant tool in the prevention of pedagogical conflicts connected with unsatisfactory level of application of educational technologies (13%) and other numerous reasons of conflicts (39%). Thus, the use of educational training improves the quality of mastering not only the discipline "Pedagogical conflictology" and other courses, but also the professional, personal competence, productivity of students and teachers by saving time and resources.