Service Innovation Management Support System in Modem Manufacturing Enterprises

被引：0
|
作者：
Liang, Guangyan [1 ]
机构：
[1] Donghua Univ, Sch Management, Shanghai, Peoples R China
来源：
2011 INTERNATIONAL CONFERENCE ON INTELLIGENT COMPUTATION AND INDUSTRIAL APPLICATION (ICIA2011), VOL I | 2011年
关键词：
Service innovation; Platform method; Service innovation management support system; Modern manufacturing enterprises; Customer service platform;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Based on the literatures review, this paper firstly introduces the concept of platform and platform method applied to product innovation; accordingly it introduces the concept of service innovation management support system in modern manufacturing enterprises. This paper and then analyses the requirements, processes and characters of service innovation to propose applying platform method to support the service innovation in the modern manufacturing enterprises. The paper at last brings forward the customer service platform's operational principle and application methods.
引用
收藏
页码：508 / 512
页数：5
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