Application of the fuzzy comprehensive evaluation in the assessment of customer satisfaction degree - Take comprehensive evaluation of satisfaction degree of resident's consumption on housing as an example

被引：0

作者：

Liu Shuru ^{[1
]}

Wang Ying ^{[1
]}

An Jingjing ^{[1
]}

机构：

[1] Xian Univ Architecture & Technol, Xian, Peoples R China

来源：

Proceedings of 2006 International Conference on Construction & Real Estate Management, Vols 1 and 2: COLLABORATION AND DEVELOPMENT IN CONSTRUCTION AND REAL ESTATE | 2006年

关键词：

fuzzy comprehensive evaluation; customer satisfaction; application; index system;

D O I：

暂无

中图分类号：

F8 [财政、金融];

学科分类号：

0202 ;

摘要：

At present, there are many kinds of customer satisfaction test and assessment methods, but the problem is that the evaluation index is single and the course of assessment is unreasonable. To solve such a fact we have proposed a kind of method of comprehensive evaluation based on fuzzy mathematics. According to the theory of fuzzy subordinative degree, we turned quanlitative appraisal into quantitative appraisal, it has solved the problem that it is not very easy to combine qualitative appraisal with quantitative appraisal in the original methods and improved the method of appraisal in comprehensiveness, rationality and scientific nature. Finally, the article has demonstrated the application of this method by taking comprehensive evaluation of satisfaction degree of resident's consumption on housing of main districts in Xi'an in 2005 as an example.

引用

页码：1505 / 1508

页数：4

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