Client satisfaction data and quality improvement planning in managed mental health care organizations

被引：28
|
作者：
Ingram, BL
Chung, RS
机构：
来源：
HEALTH CARE MANAGEMENT REVIEW | 1997年 / 22卷 / 03期
关键词：
client satisfaction; managed care organization; managed mental health care; patient satisfaction; quality improvement;
D O I：
10.1097/00004010-199707000-00005
中图分类号：
R19 [保健组织与事业（卫生事业管理）];
学科分类号：
摘要：
Quality improvement (QI) planning is enhanced when TRM administrators ensure appropriate analysis of client satisfaction (CS) survey data. A cost-effective RI strategy is to shift ''moderately satisfied'' into ''maximally satisfied'' clients. Use of a categorical variable derived from CS data and development of a predictive model with Chi Square Automatic Interaction Detection (CHAID) produces recommendations far quality improvement.
引用
收藏
页码：40 / 52
页数：13
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