Personalization in the public sector - An inventory of organizational and user obstacles towards personalization of electronic services in the public sector

被引：54

作者：

Pieterson, Willem ^{[1
]}

Ebbers, Wolfgang ^{[1
]}

van Dijk, Jan ^{[1
]}

机构：

[1] Univ Twente, Res Program Govt & ICT, NL-7500 AE Enschede, Netherlands

来源：

GOVERNMENT INFORMATION QUARTERLY | 2007年 / 24卷 / 01期

关键词：

D O I：

10.1016/j.giq.2005.12.001

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

The public sector more and more deploys personalized e-government services. Personalization offers great opportunities to make communication more effective and efficient, to infer and predict citizens' behavior and to even influence behavior. However, some drawbacks must be considered. Important organizational barriers hinder the implementation of personalized e-government services and important user obstacles, such as access, trust, control, and privacy, have to be overcome to make fruitful use of those personalized e-government services. (C) 2006 Elsevier Inc. All rights reserved.

引用

页码：148 / 164

页数：17

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