Analyzing Conflict Resolution between Online and Conventional Transportation Using Graph Model for Conflict Resolution

The purpose of this paper is to analyze the conflict between online transportation companies and conventional transportation in Indonesia. This conflict arose after the opening of several online transportation service companies (Uber, Grab and Go-Jek) in Indonesia. Parties involved in this conflict are drivers of online transportation services, drivers of conventional transportations services and Indonesian government (Ministry of Transportation). This research employs a qualitative research method, and the data was collected using a literature review and interviews. This data was analyzed with the Graph Model for Conflict Resolution (GMCR) and validated through interviewed by the parties involved in this conflict. Two stages of conflict analyzed in this research: frame I and frame II. The first is before the government issued the Ministry of Transportation regulation num. 108 of 2017, the second is after that. We found that there are 20 feasible scenarios for the frame I and 26 feasible scenarios for frame II. With a lot of business disruptions in this internet era, Indonesian Government can use this research as a reference for in resolving the similar conflict caused by the introduction of a new business model that threatens the stability of the conventional one.