AN ONTOLOGY DRIVEN MULTI-AGENT SYSTEM FOR CLIENT ASSIGNMENT IN A BANK QUEUE

被引：0
|
作者：
de Lourdes Martinez-Villasenor, Maria [1 ,3 ]
Gonzalez-Marron, David [2 ,3 ]
Gonzalez-Mendoza, Miguel [3 ]
Hernandez Gress, Neil [3 ]
机构：
[1] Univ Panamer Campus Mexico, Augusto Rodin 498, Mexico City, DF, Mexico
[2] Inst Tecnol Pachuca, Pachuca, Hidalgo, Mexico
[3] Inst Tecnol & Estudios Super Monterrey, Atizapan De Zaragoza, Edo De Mexico, Mexico
来源：
KEOD 2010: Proceedings of the International Conference on Knowledge Engineering and Ontology Development | 2010年
关键词：
Multi-agent; Ontology; Bank queue; Client profiling;
D O I：
暂无
中图分类号：
TP301 [理论、方法];
学科分类号：
081202 ;
摘要：
This paper presents an ontology driven multi-agent system that uses a negotiation process for decision support in a Bank Queue. The system assists queue client assignment based on the client profile and the cashiers' workload in order to guarantee a minimum time response in client attention. The multi-agent system has a direct positive impact in the quality of service. Simulations of service providers' management are presented in order to optimize the use of the resources. Our ontological user profiling and multi-agent system approach can be easily extended and adapted to other domains by adding client profile characteristics and adapting agent behaviours. The ontology proved to be useful when sharing content between agents and performing semantic checks.
引用
收藏
页码：241 / 250
页数：10
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