State digital library usability: Contributing organizational factors

Usage and user feedback about a state digital library, in which the developers/designers, content providers, different types of libraries and their staffs, and a variety of user groups represent a loose federation of separate organizations with diverse expectations and needs, are investigated. Through corroboratory evidence from usage statistics of Internet-based database services available through the digital library, responses to a state-wide-administered library survey, and a Web-based survey of end users, the authors identify contributing factors for the organizational usability of state digital libraries. The authors refine and enhance an organizational usability model for the unique environment of state digital libraries and identify three modes of interaction (influence, communication, activity) and the challenges each interaction presents: in addressing diverse player needs and expectations; the unequal awareness and training in using state digital libraries; and the lack of sufficient communication channels among players. In addition, the findings highlight the double-edged impact of physical libraries on the state digital library.