Human resource management (HRM) in temporary work agencies: Evidence from the hospitality industry

Overwhelmingly, research examining temporary work agency (TWA) employment suggests that agencies rely on cost-based HRM, which coincides with substandard outcomes for TWA workers and clients. While contrasting literature indicates that 'value adding' HRM may yield more positive outcomes, empirical evidence remains scarce. This case study-based research begins to redress this gap by comparing TWAs reliant on cost-based and 'value adding' HRM within the hospitality industry. Findings illustrate that TWA employment and 'value adding' HRM are compatible and advantageous, yielding superior outcomes for TWA workers and clients.