Performance Measurement Design for a Parcel Delivery Company

被引：0
|
作者：
Choy, Murphy [1 ]
Laik, Ma Nang [1 ]
Shung, Koo Ping [1 ]
机构：
[1] Singapore Management Univ, Sch Informat Syst, Singapore 178902, Singapore
来源：
WORLD CONGRESS ON ENGINEERING - WCE 2013, VOL III | 2013年
关键词：
Analytics; SERVQUAL; Performance Management; Parcel; Logistics; SERVICE QUALITY;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
There were extensive researches on the topic of performance management in various organizations across multiple fields. Literature on performance measurements in logistics can be divided into specific measures and their application in the context or complete framework for performance measurements. In this paper, the focus of the discussion will be the formulation of the framework which handles performance measurements for package delivery service and how the metrics measure the performance and their application in the context of package delivery service.
引用
收藏
页码：1565 / 1570
页数：6
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