Optimal service using Matlab -simulink controlled Queuing system at call centers

被引：0
|
作者：
Balaji, N. [1 ]
Siva, E. P. [1 ]
Chandrasekaran, A. D. [1 ]
Tamilazhagan, V [2 ]
机构：
[1] SRM Inst Sci & Technol, Fac Engn & Technol, Dept Math, Kattankulathur 603203, Tamil Nadu, India
[2] SRMIST, FSH, Kattankulathur, Tamil Nadu, India
来源：
PROCEEDINGS OF THE 10TH NATIONAL CONFERENCE ON MATHEMATICAL TECHNIQUES AND ITS APPLICATIONS (NCMTA 18) | 2018年 / 1000卷
关键词：
D O I：
10.1088/1742-6596/1000/1/012167
中图分类号：
O29 [应用数学];
学科分类号：
070104 ;
摘要：
This paperpresents graphical integrated model based academic research on telephone call centres. This paper introduces an important feature of impatient customers and abandonments in the queue system. However the modern call centre is a complex socio-technical system. Queuing theory has now become a suitable application in the telecom industry to provide better online services. Through this Matlab-simulink multi queuing structured models provide better solutions in complex situations at call centres. Service performance measures analyzed at optimal level through Simulink queuing model.
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页数：5
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