Understanding Service Quality and System Quality Success Factors in Cloud Archiving From an End-User Perspective

被引：10

作者：

Burda, Daniel ^{[1
]}

Teuteberg, Frank ^{[2
]}

机构：

[1] Bern Univ Appl Sci, E Govt Inst, Bern, Switzerland

[2] Univ Osnabrueck, Inst Informat Management & Informat Syst, Osnabruck, Germany

来源：

INFORMATION SYSTEMS MANAGEMENT | 2015年 / 32卷 / 04期

关键词：

cloud storage; cloud archiving; service quality; system quality; adoption; technology acceptance model; TECHNOLOGY ACCEPTANCE MODEL; INFORMATION-SYSTEMS; EMPIRICAL-EXAMINATION; BEHAVIORAL-RESEARCH; SATISFACTION; TRUST; COMMERCE; ADOPTION; USAGE; VIEW;

D O I：

10.1080/10580530.2015.1079998

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This study seeks to explain the adoption of cloud storage services as a means of personal archiving thereby focusing on users' service and system quality perceptions and their drivers. The authors derive and empirically validate a model that incorporates users' perceptions of service/system quality as well as behavioral factors to explain usage. Finally, the authors highlight important determinants of system/service quality perceptions that cloud providers should pay attention to in their attempts to increase marketshare.

引用

页码：266 / 284

页数：19

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