Computer supported collaborative learning environment for abstract knowledge

We propose a computer support learning environment of novice workers who learn new concepts in their unfamiliar domains, especially abstract knowledge domains, such as computer operating systems. Based on cognitive science, our system, called SOPHIA, provides a machine expert neighbor which advises the novices in their daily works. When the novices encounter troubles, the system can advise by referring to the textbook knowledge and its analogical concept in their familiar domains in the form of the document, figures, and/or videos. The novices can cruise in the textbook knowledge space through the hypertext-like interface, which enables the novices to learn relevant knowledge with interest. The system also supports the novices ask their questions to their colleagues through the computer network.