IT and business process outsourcing: The knowledge potential

被引：73

作者：

Willcocks, L ^{[1
]}

Hindle, J

Feeny, D

Lacity, M

机构：

[1] Univ Warwick, Sch Business, Coventry CV4 7AL, W Midlands, England

[2] Univ Oxford, Templeton Coll, Oxford Inst Informat Management, Oxford OX1 2JD, England

[3] Univ Missouri, MIS, St Louis, MO 63121 USA

来源：

INFORMATION SYSTEMS MANAGEMENT | 2004年 / 21卷 / 03期

关键词：

D O I：

10.1201/1078/44432.21.3.20040601/82471.2

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Despite the widespread trends in IT and business process outsourcing, there has been too little focus on what happens to knowledge when an organization outsources. We present a framework for evaluating the knowledge potential within five different types of insourcing and outsourcing arrangements. A detailed example of an enterprise partnership relationship is described as a benchmark for how companies can leverage the knowledge potential from IT and BPO outsourcing.

引用

页码：7 / 15

页数：9

共 50 条

[1] Transition from business process outsourcing to knowledge outsourcing
Aranha, Hazel
Wheelwright, Scott M.
[J]. BIOPHARM INTERNATIONAL, 2007, 20 (05) : 58 - 62
[2] A business process outsourcing framework based on business process management and knowledge management
Mahmoodzadeh, E.
Jalalinia, Sh.
Yazdi, F. Nekui
[J]. BUSINESS PROCESS MANAGEMENT JOURNAL, 2009, 15 (06) : 845 - 864
[3] From business process outsourcing (BPO) to knowledge process outsourcing (KPO): Some issues
Sen, Falguni
Shiel, Michael
[J]. HUMAN SYSTEMS MANAGEMENT, 2006, 25 (02) : 145 - 155
[4] Knowledge Resources Development Process In Business Process Outsourcing (BPO) Organizations
Krysinska, Justyna
Janaszkiewicz, Piotr
Prys, Marcin
Rozewski, Przemyslaw
[J]. KNOWLEDGE-BASED AND INTELLIGENT INFORMATION & ENGINEERING SYSTEMS (KES-2018), 2018, 126 : 1145 - 1153
[5] THE BPO WIKI: A COLLABORATIVE BUSINESS PROCESS OUTSOURCING BODY OF KNOWLEDGE
Kapanen, Antti
Torres, Analucia Tamez
[J]. INTED2014: 8TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE, 2014, : 1612 - 1617
[6] Business process outsourcing
Guntheroth, K
[J]. DR DOBBS JOURNAL, 2003, 28 (05): : 10 - 10
[7] Understanding knowledge management capability in business process outsourcing A cluster analysis
Liu, Shan
Deng, Zhaohua
[J]. MANAGEMENT DECISION, 2015, 53 (01) : 124 - 138
[8] More business process outsourcing
Owen, JP
[J]. DR DOBBS JOURNAL, 2003, 28 (07): : 10 - 10
[9] Essentials of Business Process Outsourcing
Cataldo, A. J.
[J]. ISSUES IN ACCOUNTING EDUCATION, 2006, 21 (03): : 325 - 326
[10] More business process outsourcing
Todd, AD
[J]. DR DOBBS JOURNAL, 2003, 28 (10): : 10 - 10

← 1 2 3 4 5 →