Study on the Relationship Between Emotional Labor, Emotional Expression and Emotional Intelligence

In modern enterprises, how to improve work efficiency and effect of management staff has been the subject of study. When the concept of emotional labor has put forward, people gradually realized the importance of emotional labor in the enterprise at work. Especially for some occupation, its employee's emotional labor requirements are relatively high. Then, as an organization, how to ensure that employees in the emotional labor process made emotional expression in accordance with the organization's requirements, so as to ensure the organization's goals to complete, is one of the most important issues. Focuses on the emotional perspective, this paper study on the relationship between emotional labor, emotional expression and emotional intelligence, in order to discuss the human resource management strategy based on the guidance of emotional intelligence organization. It has long been a concern of management science that how to improve employee job performance. And the research for the employee's emotional variables is a relatively late. Until 1979 Hochschild put forward the emotional labor concept, the academic circles began to pay more attention to it. As a new category in the field of human resource management, the study of emotional labor is gradually expanding its scope. From the beginning of service encounter process, to every field of the activities of the organization. People hope though the research on emotional labor, improving the effect of the work staff, reducing emotional exhaustion in their works, raising their work efficiency, enhancing the individual's job satisfaction. And then, as a human resources management in the organization, is expected to provide support and guidance to the emotional labor workers, but in practice this often overlooked.