The Quality of Hotel Service in Theory and Practice

Specifics ofhotel servicesare reflectedin defining andmeasuringof its quality. The paperhighlights that the quality ofhotel services is a market category. It representsazone of compatibilityof all itscomponentscompared to customers' demands. The paper deals withthe influenceof individual components ofhotel servicestoits quality. Ratingthe quality ofhotel servicesincludes:location characteristics, classificationfeatures, functional characteristics, structural features, technological characteristics, economic features, characteristics related to thereliability ofservices, features related to the standardization ofservices, ergonomic features, aesthetic features, transportable features, safety characteristics, environmental features. Integrated quality of hotel services in practice is demonstrated through the hotel category. Hotel category reflects the optimum balance between quality and price in customers' perceptions.