Technology-push and communication-pull forces driving message-based coordination performance

被引:16
|
作者
Shih, Hung-Pin [1 ]
机构
[1] Hsuan Chuang Univ, Informat Management Dept, Hsinchu 300, Taiwan
来源
关键词
technology-push; need-pull; e-mail coordination; active communication context; appropriate information-sharing norms;
D O I
10.1016/j.jsis.2005.08.004
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
This study adopts 'push-pull' concepts to address the effects of technology, communication and tasks on e-mail coordination, and to explore appropriate e-mail contexts in cooperative work. The perceived benefits of communication technology form a 'push' force. Two 'pull' forces include the desire to solve a cognitive gap caused by the communication context, and the desire to bridge the performance gap in allocating resources to tasks. The empirical findings confirm that 'technology-push' and 'communication-pull' forces are positively associated with e-mail coordination performance, showing the coexistence of rational and social influences, while the association between task and communication contexts indicates that the development of perceived information-sharing norms is context-dependent. Accordingly, this study concludes that appropriate information-sharing norms enable actors to create an active communication context for using e-mail in cooperative work. (c) 2005 Elsevier B.V. All rights reserved.
引用
收藏
页码:105 / 123
页数:19
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