2009 VERSION OF 9004 STANDARD THE ROAD TO SUSTAINED SUCCESS OF THE ECONOMIC ORGANIZATION

被引：0
|
作者：
Constantinescu, Doina [1 ]
Prisecaru, Bianca [1 ]
Constantinescu, Razvan [1 ]
机构：
[1] Univ Politehn Bucuresti, Bucharest, Romania
来源：
CRISES AFTER THE CRISIS: INQUIRIES FROM A NATIONAL, EUROPEAN AND GLOBAL PERSPECTIVE, VOL II | 2011年
关键词：
sustained success; strategic planning of quality; objectives; environment evaluation;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The purpose of this paper is to develop necessary processes for an economic organization, to achieve sustained success in an ever-changing and uncertain environment. Sustained success can be obtained through a strategic planning of quality, as ISO 9004:2009 standard recommends. Establishing as organizational objective "obtaining long term sustained results" involves not only customers' satisfaction, but also other interested parties satisfaction that can ensure financial resources and also the prestige of economic organization. Achieving customer satisfaction can lead to increased market share by winning new customers. In addition to revenue growth by adding quality, quality management efforts can also reduce costs by improving processes' quality.
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页码：97 / 104
页数：8
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