An investigation of e-Government Services in China

This objective of this research is to understand the adoption of e-government services in China, especially in the cities of Beijing, Shanghai and Shenzhen. An online survey was conducted to investigate the level of awareness, usage and satisfaction of e-government services in these cities. The survey questionnaire, translated in Chinese, was sent to some 330 participants (110 from each city). The findings show that e-government services in China are not that advanced to address the actual expectations of the communities. There is a general mismatch between what the governments wish to provide online with what the communities see value in. Inadequate promotion, lack of content and the design of the website are some of the factors that limit the value in the e-Government services. The paper also provides suggestions as to how the local governments of Beijing, Shanghai and Shenzhen can improve the adoption of e-government services.