Innovation Strategy Services Delivery: An Empirical Case Study of Academic Information Systems in Higher Education Institution

被引：2

作者：

Purba, John Tampil ^{[1
]}

Panday, Rorim ^{[2
]}

机构：

[1] Pengembangan Bisnis & Manajemen Sch Econ, Jakarta, Indonesia

[2] Bhayangkara Univ, Jakarta, Indonesia

来源：

INTELLIGENCE IN THE ERA OF BIG DATA, ICSIIT 2015 | 2015年 / 516卷

关键词：

innovation strategy; service delivery; AIS; higher education; case study;

D O I：

10.1007/978-3-662-46742-8_47

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Information Communication and Technology (ICT) gives a lot of contributions in the rapid transformation in global society. The people have to adapt in evolving claims of this trend in order to survive from daily struggles. In this 21st century Indonesians compel themselves to go with this flow and have to keep at par with countries over the world. Hence, higher education institutions must undertake on this fast transformation in serving the stakeholders real time by supporting of ICT as at University ABC in Jakarta, Indonesia. The existing Academic Information Systems (AIS) is not yet fully used for moduls usage and some of them are still idle. This paper is an empirical case study and the method used is discriptive research by using the existing data recorded in the systems then analyzed accordingly. This results study will give sugestions for better service delivery to the institutions.

引用

页码：514 / 525

页数：12

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