Use of chatbots for user service in higher education institutions

被引：0
|
作者：
Cordero, Jorge [1 ]
Toledo, Alcides [1 ]
Guaman, Franco [1 ]
Barba-Guaman, Luis [1 ]
机构：
[1] Univ Tecn Particular Loja, Dept Ciencias Comp, Loja, Ecuador
来源：
2020 15TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI'2020) | 2020年
关键词：
chatbot; higher education; usability; ICT;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This paper arises from the need to have new tools or communication channels that allow users to answer questions or concerns about different fields at the university level. In particular, the results of the analysis of the use of three chatbots, implemented in a higher education institution, are presented. The results obtained from the surveys, considering the usability of the chatbot and the accuracy of the responses, show that the level of satisfaction of using the chatbots is high, therefore, it is recommended to use this type of systems for the attention of users.
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页数：6
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