Staffing situation in home-care services: A qualitative study on current and future challenges

Staffing situation in home-care services: A qualitative study on current and future challenges Abstract. Background: There are increasing signs of staff shortages in home-care nursing in Germany. Home care providers have an increasing number of vacancies and the provision of care for people in need of care is a challenge. There are only a few approaches to planning personnel requirements in home care and the existing ones are rather complex. Aim and research question: The objective of this study was to gain insights into how staff deployment and staff planning currently take place in German home care services and to evaluate options for the development of staffing measures in home care. Methods: Qualitative, guideline-based expert interviews (N = 33) were conducted and analyzed. Experts were representatives of home care service providers, advisors of home care service providers and experts in the field of human resources management. Data analysis was performed by using content analysis. Results: From the experts' point of view home care services cannot ensure sufficient provision of home care services as needed by care-recipients due to staff shortages. Staff planning as well as recruitment and retention of staff pose an increasing challenge. Staff planning is mainly determined by contractual requirements and the reimbursement system. It is less determined by individual care-recipients' needs. The company size of home care providers depends on staff recruitment and turnover. Conclusions: The staffing situation will be a remaining challenge in the foreseeable future. It will go along with the task to ensure an adequate home care supply. Approaches that go beyond reimbursement driven personnel planning can contribute valuable hints for the future.