Emotions in outsourcing. An empirical study in the hotel industry

被引：19
|
作者：
Donada, Carole [1 ]
Nogatchewsky, Gwenaele [2 ]
机构：
[1] ESSEC Business Sch, F-95021 Cergy Pontoise, France
[2] Univ Paris 09, DRM CREFIGE, CNRS, UMR 7088, F-75775 Paris 16, France
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2009年 / 28卷 / 03期
关键词：
Emotion; Outsourcing; Supplier switching; Switching cost; Relational norm; Hotel; BUYER-SUPPLIER RELATIONSHIPS; TRANSACTION COST-ANALYSIS; CONSUMPTION EMOTIONS; DETERMINANTS; SATISFACTION; PERFORMANCE; COMMITMENT; MODEL; OPPORTUNISM; GOVERNANCE;
D O I：
10.1016/j.ijhm.2008.10.005
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This research aims to analyze the role of positive and negative emotions in decisions about supplier switching in the hotel industry. It shows how, in addition to switching costs and relational norms, positive emotions, such as happiness, empathy, gladness and satisfaction, also act as switching barriers and influence the likelihood of supplier switching. The findings also provide evidence that psychological factors moderate the influence of economic and relational factors. The empirical study was conducted in hotels and restaurants in two tourist areas of Asia and Europe: the Antalya Coast in Turkey and the French Riviera. (C) 2008 Elsevier Ltd. All rights reserved.
引用
收藏
页码：367 / 373
页数：7
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