SATISFACTION OF USERS AND UNIVERSITY WELFARE SERVICES IN HIGHER EDUCATION IN LIMA

The satisfaction of users and university welfare services at the National University of Education in times of pandemic, 2021. It is a quantitative study, of basic type, it was worked with the non-experimental transversal correlational design, 366 university students participated, the sample was non-probabilistic. To measure the variables, the questionnaire was used according to the variables (user satisfaction and university welfare services). It was found that 51.9% of the respondents have a regular satisfaction as well as 41.5% of the respondents, evidenced that the university welfare service is regular. As a conclusion it was found that user satisfaction is significantly related to the efficiency of university welfare services at the National University of Education in times of pandemic - 2021. (p < 0.05, Spearman's Rho = 0.444, being moderate positive correlation).