Empirical Analysis on Risk Factors of IT Service Management Project Implementation

被引：0
|
作者：
Wan, Jiangping [1 ]
Zhu, Shiqing [1 ]
Wang, Yunfeng [1 ]
机构：
[1] S China Univ Technol, Fac Business Adm, Guangzhou, Guangdong, Peoples R China
来源：
2008 4TH INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-31 | 2008年
关键词：
IT service management; Risk factors; Interpretive structural model (ISM); Empirical analysis;
D O I：
暂无
中图分类号：
TN [电子技术、通信技术];
学科分类号：
0809 ;
摘要：
Firstly, this paper identifies the risk factors which result in the failure of implementing IT service management project, then they are sorted in accordance with the importance degree of risk, and discover the most critical 20 risk factors. Finally, Interpretive structural model (ISM) is applied to determine the causal relationship of 20 risk factors, and ISM model of risk factors of IT service management project implementation is constructed, and 6 root risk factors are identified.
引用
收藏
页码：12083 / 12086
页数：4
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