Beyond the User Interface: Towards User-Centred Design of Online Services

被引：0

作者：

Sikorski, Marcin ^{[1
]}

机构：

[1] Polish Japanese Inst Informat Technol, PL-02008 Warsaw, Poland

来源：

HUMAN-COMPUTER INTERACTION, PT I | 2009年 / 5610卷

关键词：

HCI; usability of online services; e-commerce; online customer behaviour; customer value;

D O I：

暂无

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper presents an attempt to identify those economic factors relevant to design of online services, which shape long-term customer satisfaction, as well as customer loyalty and business relationship with the service vendor. Using user-based studies and expert-based evaluations and major economic factors were identified as consumer needs. Also typical technical components of online services have been identified and prioritized as design elements, also relevant to satisfying economic needs of consumers of online services. As a result of this study will be delivered: a catalogue of design elements, design guidelines and economics-oriented design methodology for online services.

引用

页码：706 / 714

页数：9

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