Research on customer value comprehensive evaluation based on data mining for power supply enterprises

被引：0
|
作者：
Wang, Yanhui [1 ]
Wang, Jingmin [1 ]
Han, Fengwu [1 ]
Ding, Jie [1 ]
机构：
[1] N China Elect Power Univ, Dept Econ Management, Baoding 071003, Peoples R China
来源：
Fifth Wuhan International Conference on E-Business, Vols 1-3: INTEGRATION AND INNOVATION THROUGH MEASUREMENT AND MANAGEMENT | 2006年
关键词：
power supply enterprises; Customer Relationship Management; customer value; customer lifetime cycle; analytic hierarchy process method; clustering analysis;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study defines the concept of. customer value for power supply enterprises and sets up a customer value index system according to the idea of customer lifetime cycle. The analytical hierarchy process method is used to determine the weight of each index where the customer is classified by clustering algorithm. The validity of the model is validated using Baoding Power Supply subsidiary.
引用
收藏
页码：2352 / 2357
页数：6
相关论文
共 50 条
  • [1] Comprehensive Evaluation of Customer Satisfaction Degree and Quality of Service for Power Supply Enterprises
    Chen, Xiaoping
    Liu, Lu
    Zhang, Fuwei
    Zhao, Jianbin
    [J]. 2010 INTERNATIONAL CONFERENCE ON MANAGEMENT SCIENCE AND ENGINEERING (MSE 2010), VOL 1, 2010, : 253 - 256
  • [2] Research on Customer Value Based on Extension Data Mining
    Yang Chun-yan
    Li Wei-hua
    [J]. CUTTING-EDGE RESEARCH TOPICS ON MULTIPLE CRITERIA DECISION MAKING, PROCEEDINGS, 2009, 35 : 125 - +
  • [3] The research of customer relationship management of power supply enterprises
    Zhang Yan-fu
    Lu Ye
    [J]. 2006 INTERNATIONAL CONFERENCE ON POWER SYSTEMS TECHNOLOGY: POWERCON, VOLS 1- 6, 2006, : 994 - +
  • [4] Research on Power Customer Value Evaluation Based on AHP
    Jiang, Wei-yang
    Zhao, Song-zheng
    Wang, Li-fang
    Liu, Dan
    [J]. PROCEEDINGS OF THE 2013 INTERNATIONAL CONFERENCE ON INFORMATION, BUSINESS AND EDUCATION TECHNOLOGY (ICIBET 2013), 2013, 26 : 304 - 308
  • [5] The Research on Power Supply Enterprises' Customer Satisfaction based on Partial Least Squares
    Zhang, Yanfu
    Chen, Haiyan
    Liu, Lin
    Zeng, Ming
    [J]. IEEE/SOLI'2008: PROCEEDINGS OF 2008 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATIONS AND LOGISTICS, AND INFORMATICS, VOLS 1 AND 2, 2008, : 943 - 948
  • [6] Research on financing risk of mining enterprises based on fuzzy comprehensive evaluation
    Yunchao, Du
    Luyi, Shi
    [J]. JOURNAL OF INTELLIGENT & FUZZY SYSTEMS, 2020, 38 (06) : 7001 - 7007
  • [7] Research of the Telecom Customer Lifetime Value Modeling based on Data Mining
    Li, Ruixian
    [J]. 2013 3RD INTERNATIONAL CONFERENCE ON EDUCATION AND EDUCATION MANAGEMENT (EEM 2013), 2013, 26 : 131 - 137
  • [8] Research on Customer Value' Data Mining Model Based on Rough Set
    He, Weihong
    Zhong, Jiaming
    Liu, Zhihui
    [J]. 2009 INTERNATIONAL CONFERENCE ON E-BUSINESS AND INFORMATION SYSTEM SECURITY, VOLS 1 AND 2, 2009, : 490 - +
  • [9] The Research on Power Supply Enterprises' Customer Satisfaction Model Based on Structural Equation Modeling
    Zhang Yan-fu
    Chen Hai-yan
    [J]. 2008 4TH INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-31, 2008, : 7925 - 7930
  • [10] A Data Mining Approach to Customer Segment Based on Customer Value
    Chen, Yun
    Fu, Chuan
    Zhu, Hanhong
    [J]. FIFTH INTERNATIONAL CONFERENCE ON FUZZY SYSTEMS AND KNOWLEDGE DISCOVERY, VOL 4, PROCEEDINGS, 2008, : 513 - 517
12345