WeChat knowledge service system of university library based on SoLoMo: A holistic design framework

In this study, we develop a WeChat knowledge service system (WKSS) in university library based on SoLoMo. The aim is to build a comprehensive, open, mobile and smart knowledge service environment. It can realise the interaction between the three users, library and knowledge, and promote the dissemination and sharing of knowledge. By referencing the Internet frontier concept SoLoMo, this study designs a new mobile smart service system, including the system architecture design, the content design and the data association design. Then, this study develops the system, including the running environment configuration, the development of workflow, the core module and the system implementation. This system enables the provision of accurate, specific and more personalised service to each user. It also includes a portable mobile terminal to increase the accuracy of context awareness and enhance user convenience. This study makes up for the shortcomings of the library and increases the functions of personalisation, mobility and intelligence. It extends the way of mobile service in libraries and provides readers with better library mobile services, which was liked by readers.