Information need as trigger and driver of information seeking: a conceptual analysis

Purpose - The purpose of this paper is to elaborate the picture of the motivators for information behaviour by examining the nature of information need as a trigger and driver of information seeking. Design/methodology/approach - A conceptual analysis was made by focussing on the ways in which researchers have conceptualised information need in models for human information behaviour (HIB). The study draws on conceptual analysis of 26 key studies focussing on the above topic. Findings - Researchers have employed two main approaches to conceptualise information needs in the HIB models. First, information need is approached as a root factor which motivates people to identify and access information sources. Second, information need is approached as a secondary trigger or driver determined by more fundamental factors, for example, the information requirements of task performance. The former approach conceptualises information need as a trigger providing an initial impetus to information seeking, while the latter approach also depicts information need as a driver that keeps the information-seeking process in motion. The latter approach is particularly characteristic of models depicting information seeking as a cyclic process. Research limitations/implications - As the study focusses on information need, no attention is devoted to related constructs such as anomalous state of knowledge and uncertainty. Originality/value - The study pioneers by providing an in-depth analysis of the nature of information need as a trigger and driver of information seeking. The findings refine the picture of motivators for information behaviour.