STUDYING INTERORGANIZATIONAL TRUST IN PUBLIC ADMINISTRATION A Conceptual and Analytical Framework for "Administrational Trust"

被引:43
|
作者
Oomsels, Peter [1 ]
Bouckaert, Gert [1 ]
机构
[1] KU Leuven Publ Governance Inst, Louvain, Belgium
关键词
administrational trust and distrust; interorganizational cooperation; interorganizational trust and distrust; public administration; SECTOR; RISK; ORGANIZATIONS; COMPLEXITY; DISTRUST; NETWORKS; VIEW; LINK;
D O I
10.2753/PMR1530-9576370403
中图分类号
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要
Interorganizational trust is a crucial but understudied topic in public administration research. This article consolidates the relevant literature and identifies the conceptual building blocks required to study interorganizational trust and distrust as specific phenomena. The authors argue that trust and distrust both have functionalities and dysfunctionalities for interorganizational interactions in public administration, and discuss the dimensions and sources of interorganizational trust and distrust in such interactions. The article consolidates these discussions in the concept of administrational trust, "a subjective evaluation made by boundary spanners regarding their intentional and behavioral suspension of vulnerability on the basis of expectations of a trustee organization in particular interorganizational interactions in public administration." The authors construct and present a framework for analysis of the mechanisms of administrational trust and distrust, and argue that it also allows the development of management strategies to optimize interorganizational trust-distrust distributions in order to facilitate, solidify, and increase the performance of interorganizational cooperation in public administration.
引用
收藏
页码:577 / 604
页数:28
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